FAQ

FREQUENTLY ASKED QUESTIONS

General Information

I placed an order, but never received an order confirmation.

Can you customise a garment for me?

How do I find out more about a garment I want to buy?

Do you offer gift wrap?

I would love to collaborate/interview/work with you, how can I get in touch?

Where can I find your privacy policy?

Payment

Do you accept credit cards?

Can I do a bank transfer instead?

How do I use my discount code?

Delivery

To which countries do you deliver and how long does it take to receive my order?

Can I opt for express shipping?

Can I opt for self pick-up?

Can I track my order?

Will my package be charged customs?

Exchanges

Can I return or exchange an item I purchased?

Can I change/cancel/add to my order after it is placed?

What should I do if I receive a faulty item?

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