Thank you for your order! You should receive an order confirmation upon placing an order with us. If you have not, peek over to your junk/spam folder. Still can’t find it? Drop us a line hereso we can be of assistance.
We understand how important it is for a garment to fit and feel right, so we take the time to explain the fit, material and style of our pieces on each items page. Although, if you still have any questions relating to any one of our garments, feel free to contact us here and we will be more than happy to advise you.
Of course! All of our packages that are shipped out are wrapped as a gift. We could include a personalized note upon request. Just remember to include your message in comment box below your cart before checking out so we know that it is a gift.
We accept all major credit cards and online money transfers via our payment processing partners, eGHL and PayPal. Please be advised that all your transactions are done securely on their website and we do not retrieve or collect your credit card details.
A discount code? Lucky you! When you're ready to checkout, just hit the 'Checkout' button and you may enter your discount code in the space provided and hit 'Apply'. Your bill will then tally accordingly.
Yes you can! You can pick-up your items from our showroom on Fridays between 11AM - 5PM. Just remember to call us and let us know what time you're coming over because our Elves need to have their lunch too :)
Now you don't have to be afraid that your Whimsigirl package won't arrive in time for your occasion anymore. We've got your back!
Of course you can! After an online purchase is made, we will ship your parcel as soon as we can (usually within one working day). Once the shipment is out, you will be notified via an e-mail containing a tracking code. You may then use the code to track your order from the link provided in the e-mail. Please wait for at least 24 hours after the item(s) have been sent/posted for tracking details to be available.
Yes girls, all international orders are subject to their respective country's customs and import duty fees. Your customs and import duty fees will be determined by the country of import upon arrival of your order based on your product value.
These fees are not included in your Whimsigirl oder and shipping cost. All customs and import duty fees must be paid by the parcel recipient.
Unfortunately we do NOT offer cash refunds at this time. But we are more than willing to assist you should you require an exchange in size. In cases where the preferred size is out of stock, we can offer store credit of the same amount within 30 days of receiving your package.
If your exchanged items is of greater value than the original item, you will be charged for the difference. However, if your exchanged item is of lesser value, no refunds will be credited for the difference.
At Whimsigirl, all purchases
made are final and there is a strict no return/refund policy.
customers are allowed to make an exchange, no questions asked, within 30 days
from arrival of package. All products must be presented in their original
packaging, not used, in saleable condition accompanied by the original receipt
or a printed e-mail receipt.
some situations, we can combine multiple orders to save on shipping costs. To
combine multiple orders, contact us here as soon as
possible after placing your order.
need to make a slight change to your shipping address, feel free to drop us a line here. We
are able to change the address as long as the package has not left our studio. Unfortunately,
if the package has already been shipped out, we will not be able to reroute it.
At Whimsigirl, our aim is to provide you with quality garments and top notch service at all times. However, if you've received a faulty item from us, do contact us directly here to reach out to the #WhimsigirlElves to give you a hand in sorting the matter out.
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